Terms and Conditions

All Inglans (students at Ingla) are expected to read, understand and agree to Ingla’s Terms and
Conditions.

Read the sections below carefully and then type your name and email address in the spaces at the end
to show us that you have read our Terms and Conditions and you agree to abide by them (in other
words, you will follow them).

1. Ingla Courses
1.1 Ingla School of English is normally open from Monday to Friday.
1.2 New students can join any appropriate course at their level on any day and at any time.
1.3 If fewer than 3 Inglans register for a course, the course may be paused or merged with another class or course at the same time or at a similar level. Alternatively, Inglans can choose to be added to a Waiting List for a similar course.
1.4 Ingla reserves the right to cancel any course at one week’s notice.
1.5 Ingla reserves the right to change the teacher of any course at any time.
1.6 Ingla is an equal opportunity employer and, as such, employs native as well as non-native teachers.
All teachers are appropriately qualified (CELTA or equivalent)

2. Ingla Registration
2.1 Before registering on any Ingla courses, students need to do our Level Test and have a placement
conversation with a member of the Ingla Admin Team, although this can be waived in the case of
Beginner level students.
2.2 To register at Ingla, a student needs to:

– be 18 years old or above
• complete an Ingla Registration Form
• submit their photo ID (passport)
• submit their Right to Study (UK Visa or Status)
• agree to Ingla’s Terms and Conditions
• be able to read and write in Roman script

2.3 The Registration Fee is £50. This is payable at the time of registration and is non-refundable. The
Registration Fee is a once-in-a-lifetime payment – in other words, Inglans will only ever pay the
Registration Fee once.
2.4 The registration fee includes:
• Ingla Registration documents and letters (e.g. to open a bank account but NOT the Course Confirmation Letter for UK Visa)
• progress and End-of-Course testing and assessment
• End-of-Course Certificates
• assistance with booking external exams
• Ingla Tutorials
• access to the Ingla Library
• support from Ingla Care – welfare and general advice about any issues while studying at Ingla
• access to Ingla Internship Programme opportunities
• references for employment/further studies, etc
• invitations to Ingla Events
• memberships of Ingla Clubs
2.5 The Registration fee does not include:
• course books and study materials
• external exam fees
• travel expenses and entry fees to Ingla Events, Ingla Clubs and other expenses
• travel insurance
• surcharges when paying by PayPal or bank transfer
2.6 If required, registration documents can be sent by recorded delivery. However, the cost of this will be
added to administration fees.
2.7 It is each Inglan’s responsibility to make sure that the personal information they share with Ingla is
correct and accurate.
2.8 It is an Inglan’s responsibility to tell Ingla about changes to their address, contact and emergency
details as soon as they happen.
2.9 All information provided will be stored by Ingla in accordance with the General Data Protection
Regulation (2018). For more information about Ingla’s Privacy Policy, visit the Ingla Website.

3. Payments
3.1 Inglans must buy the relevant course books if they register for 4 weeks or longer. If a registration is
less than 4 weeks long, rental books are available for a deposit of £30. If the books are returned in an ‘as
borrowed’ condition, the deposit will be refunded less the rental fee of £5.

3.2 The course fee and course book fee are payable in full before the commencement of a booking unless
a Payment Plan has been agreed with the Ingla Admin Team. 

3.3 A minimum deposit of 50% of the total fees is required from students requesting a Course Confirmation Letter for UK Visa applications. 

3.4 If a Payment Plan is agreed, it is each Inglan’s responsibility to make sure that payments are made on
the dates agreed. If difficulties arise, Inglans should speak to a member of the Ingla Admin Team to
discuss the situation and agree an alternative Payment Plan.

3.5 If payments are not made on time and Ingla receives no communication about this, Ingla reserves
the right to remove (de-register) the student from the class register until the outstanding payment is
made.

3.6 Payments can be made via the following methods:
• cash (accepted on site)
• bank transfer (UK/international) : name of the account holder English and Skills Training London Ltd                                                          IBAN GB53HBUK4073392411202   BIC (SWIFT) code HBUKGB4143L  Sort code 400733  Account number 92411202

• cheque (made payable to “English and Skills Training London Ltd”)
• credit/debit card
• PayPal
3.7 When paying by bank transfer or PayPal, any transaction charges are the student’s responsibility and
will be added to the total course fees.

4. Learning
4.1 In order to progress to the next level, Inglans need to successfully pass their current level by
achieving over 60% score on the End of Course Exam. If an Inglan fails to pass the End-of-Course Exam,
they may be asked to repeat the same level.
4.2 Ingla’s course teachers and Academic Manager will assess and monitor student progress throughout
the course and Inglans will be given assessments, tests and tutorials to guide and mentor them.
4.3 Ingla reserves the right to place an Inglan in a different class if it better suits their learning and their
needs. This is at the discretion of the Ingla Academic Manager and respective teachers.
4.4 Ingla issues ‘Course Completion’ certificates on condition that an Inglan attends at least 80% of the
course and successfully passes the End-of-Course Exam. In any other case, Inglans can request a ‘Course
Attendance’ certificate.

5. Attendance and Punctuality
5.1 Ingla expects all Inglans to attend lessons regularly and to arrive on time. If an Inglan arrives more
than 15 minutes late for a lesson, they risk the possibility of not being allowed into class until the start of
their next session.
5.2 Ingla keeps registers electronically to monitor attendance and punctuality.
5.3 If an Inglan misses a lesson and does not inform the Ingla Team in advance, this counts as an
‘unauthorised absence’ and is entered into the student’s attendance record.
5.4 If an Inglan records three unauthorised absences in a row, they will be contacted to discuss the
reasons for their absence. If the absence continues and there is no communication from an Inglan,
his/her booking will be suspended or cancelled without a refund and the Inglan will be removed from
the student list (de-registered).
5.5 If a student’s attendance falls below 80%, they will be contacted to discuss their attendance. Those
without valid reasons for their absence will risk losing their place on the course(s) booked and may be
de-registered. Ingla does not refund any fees in these circumstances.

6. Taking a Holiday
6.1 Bookings are automatically extended if an ‘Ingla Holiday’ falls within it.
6.2 When a Bank Holiday falls within a booking, this counts as a course day. If Inglans wish to get this day
back in credit, they need to submit a written request to the Ingla Admin Team for this day to be added
as credit for a course at a similar time or at a similar level.
6.3 If an Inglan wishes to take a holiday during their course, they must inform the Ingla Admin Team at
least 1 week in advance by completing the Holiday Request Form, including details about travel dates
and supporting documents (e.g. flight booking confirmations, hotel reservations). Inglans may also be
asked to email this information to admin@ingla.co.uk.
6.4 The sessions an Inglan misses while on an approved holiday are credited to the booking. This credit
can be used to attend the same course or a similar course at any time during the current or next
booking.
6.5 If an Inglan takes a holiday which is not authorised, the days they miss are counted as unauthorised
absences and cannot be recovered in credit.
6.6 If an Inglan returns late from their holiday and does not communicate this clearly to the Ingla Admin
Team, they risk having their Booking suspended or cancelled.
6.7 Inglans are usually allowed to take one holiday per term. If an Inglan wishes to take additional
holidays, this is at the discretion of the Ingla Admin Team and/or Ingla Management Team.

7. Changing a Booking
7.1 Inglans who attend an Ingla Event instead of attending their usual class(es) will receive credits for the
class(es) they miss for a course at a similar time or at a similar level.
7.2 Inglans are allowed to make one further ‘significant change’ to their booking, free of charge.
Significant changes include: changing to a different course, changing the length of a booking, changing
the number of days per week, or pausing a booking. Any further ‘significant changes’ may be charged at
the rate of £10 per change.
7.3 If Inglans wish to change the days or the time of any sessions within their agreed booking (in other
words, if an Inglan wants to make a ‘small change’), this needs to be requested (via WhatsApp to Ingla) in
advance of the change. The Ingla Admin Team will then look into the possibility of making this change
and will then give an answer to the request via WhatsApp.
7.4 If an Inglan wishes to change or pause their booking, they need to submit a written request to
admin@ingla.co.uk giving clear reasons as to why they need to pause the booking, give supporting
evidence and when they intend to restart their booking.
7.5 Pausing a booking is usually only allowed with the approval of the Ingla Management Team and
usually only in the following cases:
• serious illness supported by a doctor’s certificate
• bereavement of someone close
• additional or unexpected work commitment supported by evidence from the employer
Other reasons will be considered by the Ingla Management Team and will only be approved at their
discretion.
7.6 Paused courses must be restarted within 6 months from the request date. If this does not happen,
the booking may be cancelled without a refund.
7.7 As an alternative option, Inglans can transfer their unused credit to another Inglan or potential
Inglan by a written request to admin@ingla.co.uk. This is subject to agreement with the Ingla Admin
Team and/or the Ingla Management Team.
7.8 Inglans who are studying at Ingla on a Short-Term Study visa are not permitted to pause, cancel or
transfer their booking once it has started.

8. Cancelling a Course Booking

8.1 All cancellation requests must be submitted in writing via email to the provided email address in addition to completing the Refund Request Form.  Verbal cancellations will not be accepted.

8.2 Cancellations made more than 21 days prior to the course start date are eligible for a full refund minus an registration fee of £50.

8.3 Cancellations made between 21 and 7 days prior to the course start date are eligible for a partial refund, subject to a cancellation fee of £100 and 10% of the course fee. 

8.4 No refunds will be issued for cancellations made 7 or fewer days prior to the course start date or once the student has joined the course/s. The School reserves the right to award Ingla Credits equivalent to the amount of course fees paid, recalculated on the basis of student course attendance.  

8.4.1. No refunds will be issued for course cancellations requested after the Ingla Course Confirmation Letter has been issued, unless a copy of the Visa Refusal Letter is submitted. 

8.5 No Ingla Credits will be awarded for classes marked as unauthorised absence.

8.6 Transfer of Enrolment: Students may request to transfer their enrolment to a future course date subject to availability and approval. A transfer fee of £50 will be charged for each transfer request.

8.7 Course Cancellation by the School: In the event that the English course is cancelled by the provider due to unforeseen circumstances, the school will recommend alternative courses for affected students to enrol in. Should the suggested alternatives be deemed unsuitable the students will be entitled to a full refund of the course fee paid. The School will not be responsible for any other expenses incurred by the student, such as travel or accommodation costs.

8.8 Visa Refusal: In the case of visa refusal, applicants must provide evidence of the refusal from the relevant embassy or consulate within 5 days of receiving the refusal letter. Upon receipt of valid evidence, a full refund of the course fee will be issued within 15 – 20 working days, less the non-refundable administration fee of £300.

8.9 Visa Acceptance Followed by Course Cancellation: If a participant’s visa application is accepted but they subsequently cancel their course booking, they must notify the School immediately and provide evidence of the visa acceptance. The School will report the cancellation to the UK Visa and Immigration (UKVI) authority as per regulations. See 8.1 for Cancellations. 

8.10 Providing Necessary Evidence: Applicants  are responsible for providing all necessary documentation and evidence to support their cancellation request, including but not limited to visa refusal letters, travel booking confirmation and acceptance notifications. Failure to provide sufficient evidence may result in the cancellation request being denied.

8.11 Force Majeure: The School shall not be liable for any failure or delay in performing its obligations under these terms and conditions if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, natural disasters, governmental restrictions, labour disputes, or supplier failures.

9. Visa refusals
9.1 Ingla will retain a £300 non-refundable deposit if an Short-Term Study visa application to ‘Leave to
Enter the UK’ is refused.
9.2 Ingla must receive notification that entry clearance has not been granted at least 5 days prior to the
proposed start date of a course. In other cases, additional fees will apply.
9.3 Refund applications must be made no later than 30 days after the date of the refusal.
9.4 Refunds are not possible while appeals are in progress.
9.5 Before granting a refund Ingla must receive:
• a completed Refund Request form
• a copy/scan of the full original letter of refusal from the UK immigration authorities
9.6 Delays to the refund process are likely if Ingla is obliged to seek verification of the visa status directly
from the embassy concerned.
9.7 No refunds will be made if an Inglan:
• Is asked to leave the country by the British authorities
• leaves the UK and is refused re-entry
• uses fraudulent documentation in their visa application
9.8 Refunds are paid to the person or agent who made the original booking.
9.9 Refunds are paid by sterling cheque, bank transfer or repayment to the debit card used originally (the
beneficiary will pay all charges).
9.10 Short-Term Study visa students and bookings made online waive their right to a free trial lesson.
9.11 Short-Term Study Visa students must register at Ingla within one week of receiving their visa. In case
of delay, the student must seek authorisation from Ingla.
9.12 Short-Term Study Visa students who arrive later than two weeks after the date of the start of their
visa risk losing their place on their chosen course and will not be eligible for a refund. In these cases,
Ingla will try to secure a place for them on another course if possible.
9.13 Short-Term Study Visa students may start their booking at the beginning of the term or on any date
of their choice. If the start date is not the beginning of the term, it is the student`s responsibility to catch
up on missed lessons. If needed, Ingla will be more than happy to assist with booking additional classes.

10. Ingla Regulations
10.1 Inglans are expected to behave well and comply with the regulations set out in Ingla’s Code of
Conduct and any other regulations issued by Ingla from time to time.
10.2 Teachers have the right to ask an Inglan to leave a classroom if they behave inappropriately,
improperly or breach Ingla’s regulations.
10.3 Mobile phones must be on silent during classes. Inglans may be asked to leave a class if their
mobile phone disturbs a session.
10.4 Inglans must cooperate fully during fire drills at Ingla and follow the instructions of the designated
Fire Marshalls.
10.5 If Inglans do not comply with these requirements, their booking may be terminated with immediate
effect and with no refund of any fees.

Disclaimer
Ingla reserves the right to change these Terms and Conditions, as well as any other publications, price
lists, timetables and documents without prior notice.
Inglans should bring any problems to Ingla’s attention immediately to enable Ingla to assist. Ingla does
not accept retrospective complaints and queries. For further information on the complaints procedure,
please see the Complaints Procedures.