Making a complaint

Complaints and Appeals Procedures

At Ingla we work to make sure that you get the level of service that you need and deserve. However, there may be times when you are not completely happy with the service you are receiving. If you have any complaints about Ingla or the services Ingla gives you, please talk to a member of the Ingla Team as soon as possible so that we can fix the problem quickly and effectively. To identify the right person, please look at the “Who to talk to” section on this part of the website.

Step 1 - Making an Informal Complaint

If you are concerned about any area during your time at Ingla, you need to refer to the “Who to talk to” section of the Ingla Guide. Every member of the Ingla Team is available for you to talk to, but different members of the team have different responsibilities and it would be helpful if students directed their complaint to the correct person. If you are unhappy, we will try to find a solution to your problem.

Step 2 - Making a Formal Complaint

If we cannot resolve your problem or you would like to make a formal complaint, please complete the Complaint Form. Ingla promises that we will confirm we received your complaint within 24 hours, and that we’ll aim to give you a full response to your complaint within 5 working days.

Please remember that Ingla will keep a record of all complaints and students are welcome to bring someone from outside of school (colleague, friend, family member) to any meetings after that for advice, support or translation.

If you are not happy with Ingla’s response with Step 2, you can appeal via email to the School Principal at principal@ingla.co.uk or in writing to: The Principal, Ingla School of English, 1 Wellington Terrace, London, N8 0PX.