If you have any complaints about the school or the services we provide, please talk to a member of the management staff as soon as possible so that we can address the problem quickly and effectively.

If you wish to make a formal complaint, please do so in writing or email and send it to:

Ingla London – School of English

1 Wellington Terrace

Turnpike Lane

London N8 0PX


If you are not satisfied with the resolution you can direct your formal complaint to the British Council. Email or post your complaint to:

British Council Customer Services

Accreditation Unit

Bridgewater House

58 Whitworth Street

Manchester M1 6BB

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