Complaints

COMPLAINTS PROCEDURE

If you have any complaints about the school or the services we provide, please talk to a member of the management staff as soon as possible so that we can address the problem quickly and effectively.

If you wish to make a formal complaint, please do so in writing or email and send it to:

Ingla London – School of English

1 Wellington Terrace

Turnpike Lane

London N8 0PX

admin@ingla.co.uk

 

If you are not satisfied with the resolution you can direct your formal complaint to the British Council. Email or post your complaint to:

British Council Customer Services

Accreditation Unit

Bridgewater House

58 Whitworth Street

Manchester M1 6BB

accreditation.unit@britishcouncil.org