STUDENT WELFARE

At Ingla we realise that new students may require assistance or guidance regarding various aspects of living in the UK.

Our Welfare Officer will be able to provide the necessary information about basic UK laws, opening a bank account, accommodation, applying for a National Insurance number, registering with a doctor and dentist, practicing a religion, going to leisure or entertainment venues and travelling around London. Feel free to make an appointment for help or advice on these matters.

PASTORAL CARE

We all feel that life can be overwhelming at times and sometimes you might want to discuss more personal or sensitive issues with a trusted person and in full confidentiality. We are here to help – just speak to the member of staff that you feel most comfortable with or make an appointment with our Welfare Officer.

FEEDBACK

We would like to ensure that our students receive the best possible service and your feedback is very important to us.

During your study you will be asked to fill in a feedback questionnaire at the beginning and at the end of the course. Please tell us immediately if you have any questions or comments and we will try to resolve any issues you might have as soon as possible.

COMPLAINTS PROCEDURE

If you have any complaints about the school or the services we provide, please talk to a member of the management staff as soon as possible so that we can address the problem quickly and effectively.

If you wish to make a formal complaint, please do so in writing or email and send it to:

Ingla London – School of English

1 Wellington Terrace

Turnpike Lane

London N8 0PX

admin@ingla.co.uk

If you are not satisfied with the resolution you can direct your formal complaint to the British Council. Email or post your complaint to:

British Council Customer Services

Accreditation Unit

Bridgewater House

58 Whitworth Street

Manchester M1 6BB

accreditation.unit@britishcouncil.org